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If a stretched canvas print is faulty in any way you can return it to us within 14 days. Please email info@canvasallstars.co.uk attaching a digital photo of the fault and provide a detailed description. In most cases the situation can be easily remedied with email and phone verification.

Please do not send your canvas print back without contacting us by email first. Once we have your email we will contact you with more details for returning your canvas.

We are determined that you should be a happy customer and we put in huge efforts to produce the best pieces we can, but sadly human error may occasionally surface. If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions: Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.

We will only acknowledge returned goods if they are sent using Royal Mail Signed For Recorded or Special Delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will gladly reimburse your postage costs.

It is only when we receive the item in its original state, that Canvas All Stars & Wave (Bristol) Limited will redo or refund monies for a faulty item. Please note if the product is not in an unused condition then we will not be able to offer you a refund or redo save for faulty workmanship which we may repair. Where there is minor fault we may suggest an alternative remedy.

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